The 5 red star athenaeum hotel and apartments in the centre of London is looking for a Senior Housekeeper to join our team, reporting directly to the Executive Housekeeper.
As a Senior Housekeeper you will be responsible for ensuring all bedrooms, guest areas, storerooms and Maids services are kept to the highest standards of cleanliness, maintenance and comfort. The Floor Supervisors, Room Attendants and Porters are trained to keep the rooms, corridors and services to the standards laid down by the department; to adhere to Health & Safety policies and procedures at all times and to ensure the efficient functioning of the Housekeeping Department.
Good command of the English language both written and verbal.
At least five years previous Housekeeping Experience of which at least two in a five star property.
Previous experience all five star.
Good IT skills.
The athenaeum hotel and apartments in the centre of London is the only five red star privately owned hotel in Mayfair. We are currently seeking a career minded Fixed Term Credit Controller to manage the Customer Accounts Receivable Ledger in accordance with Company Principles and Procedures, and to assist and contribute to the overall performance of the Accounts Department.
• To process Invoices and Payments to ensure accurate and current Customer Accounts at all times.
• Ensure all invoices and payments are scanned on a daily basis.
• To follow-up on overdue Customer Accounts.
• To handle Customer Account queries and requests, and to promptly resolve and process any discrepancies, errors and adjustments, so that payment by the Customer is not delayed.
• To handle guest inquiries promptly and accurately.
• To liaise with colleagues in other departments in respect of Customer Accounts so that future business and the payments for such business are secure, to advise when a Customer Account exceeds the Terms of Credit, and to assist with the resolving of Customer queries.
• To send statements on a monthly basis.
• To ensure Aged Debtors report is prepared in a timely manner.
• To reconcile credit cards on a daily basis.
• To carry out daily banking as required
• To help other members of the account team.
• To carry out other Accounts Department tasks and activities as necessary, and to positively contribute to the overall performance of the Accounts Department.
1. IT skills, good Excel skills
2. Good verbal skills, especially clarity on the telephone
3. Numeric skills, especially account reconciling
4. Good organisation, administration and time management skills
5. Team player
Accounts Receivable Experience
Hotel Computer systems, Protel preferably
Food and Beverage
We are looking for a Night Waiter to join our team. You will be responsible for answering the phone, taking guest orders, preparing food and beverage request and then delivering items to guest rooms. Preparation of light snacks will be required.
You must have excellent communication and be confident in guest service. The role requires you to work alone so you must have excellent organisational and time management skills.
Please some of the key aspects of the job:
To be able to work unsupervised throughout the night and manage the entire business activities of the food and beverage night shift, based in Room Service.
To be confident with cash handling and close all transactions in the correct manner (ensuring all products are correctly charged to the right guests). Be able to complete your shifts banking in the correct way, adhering to hotel procedures.
To ensure at all times that the relevant mise en place is ready. The working stations must always be tidy and organised.
To be able to prepare simple meals and drinks for all guests from the night menu and aim to meet all guests desires possible outside the menu.
To assist all guests with their needs.
To adhere to procedures relevant at night and be able to assist the Night Manager with any specific requests they may have.
The athenaeum hotel and apartments in the centre of London is the only five red star privately owned hotel in Mayfair. We are currently seeking a career minded Reservations, Groups and Events Co-ordinator to join our team.
You will be responsible for Assisting the Events manager in converting our incoming Groups & Conference business and to contribute towards developing the relationships with existing key C&B accounts by taking an active role in direct sales.
1. Events & Groups Enquiry’s
Booking Conference Rooms & Group Bedrooms set against agreed criteria, to maximise sales towards achieving the budget. Update and communicate to the sales team the business needs. Assist in taking all direct phone, fax and e-mail enquiries, plus those received from the reservations and sales departments. Effectively manage the use of Delphi’s tracking and chase system.
2. Adhere & Maintain Process and Procedures
Maintain accuracy and develop the database in line with the Delphi standards and procedures. Ensure that all bookings are confirmed and contracted in a timely manner by ensuring all relevant information is sought and by effectively using Delphi. Ensure groups policies and procedures are adhered to as set out by the events manager/ reservations manager.
Billing – responsibility for ensuring that all the billing for the events are billed correctly, at the right time, and invoices sent out promptly.
Questionnaires – Responsibility for ensuring all questionnaires are sent out, weekly telephone chases and that the responses are monitored in a monthly reports.
3. Maintain internal communication with relevant departments
Provide all relevant food and beverage departments with clear and precise function sheets and ensure all amendments are communicated promptly with an understanding of the F&B issues and capabilities.
To provide Front of House with clean and precise Group Briefs.
Attend all relevant internal weekly meetings to communicate the following weeks’ events to all relevant departments.
Attend Monthly sales meeting (as required).
When required also attend on occasion the Function Meeting & the forecast meeting.
4. Maximize Revenue & Yield/Sales
To support in the running of the office.
To be aware of the Groups & Events Budget and to actively work towards achieving this. (nb. Targets and bonuses are in placed to help towards this)
Support the maximisation of revenue gained from each function.
To effectively manage the events diary by l re-offers, refusals and waitlist bookings and ensure that provisional bookings are either confirmed or released in a timely fashion.
Meet and greet C&B clients and were necessary conduct show rounds.
Assist with organizing sales events and fam trips.
Attend on a rota basis the General Managers cocktail party.
5. Residential conferences/reservations
Work closely with reservations manager to ensure the agreed groups policies and procedures are adhered to whilst making decision on accepting business.
Attend weekly groups meetings and communicate effectively between the departments.
Support reservations and sales team in taking/handling and converting inquiries.
To be proficient in the use of the hotel pms system.
Assist in the responsibility to ensure all relevant reports are circulated to all relevant personnel within agreed timelines and presented in a manner that is acceptable.
Assist in preparing clear and precise function sheets for each event and ensure all relevant information for each event is effectively communicated to the relevant departments at the weekly Function list meeting.
Manage all C&B brochure requests and ensure C&B brochures are sent out and are followed up in line with the agreed procedures.
As part of the reservations department you will be required to assist with all reservation functions.
An important part to the role is maintain and nurture the relationship with our bookers which will mean from time to time you will be required to attend/help out on sales events/functions.
Relevant experience in an administrative role
Advanced level of computer literacy – Word/Excel/PowerPoint/Outlook
Excellent communication skills with all levels
Excellent organizational and administrative skills
Previous hotel experience
Front of House
Athenaeum Hotel London W1J
We are currently looking for an experienced Receptionist to join our Front Office team at the Athenaeum Hotel.
You will be responsible for checking in and out the hotel guest, being a point of contact for guest request, allocating the correct accommodation and providing customer service assistance to all guest. The Receptionist will also be on hand to promote the hotel facilities and provide a friendly and five star guest experience.
As a Receptionist, you will have fantastic communication skills and ability to deliver excellent customer service face to face. You must be able to encompass our five star and friendly values at all times. A working knowledge of standard IT packages, attention to detail and organisational skills are essential. Experience working with a property management system such as protel or opera would be an advantage.
Administrational duties will be required including filing and reports. Money handling skills are also required.
Clear conversational English Language
A flexible attitude
Ability to follow specific instructions
Previous experience of reception duties
Previous hotel experience at four and five star level
The knowledge of additional foreign languages
We are currently looking for a Linen Porter to join our Housekeeping team at the Athenaeum Hotel.
As a Linen Porter you will be responsible for ensuring the efficient functioning of the Linen Room and the highest standards of service to ensure all staff have necessary equipment and items required to do the job as requested by the guests, Supervisors and Room Attendants.
No special qualification required
Willing to carry out physical work
English language understanding
Willing to work flexible hours